Bank of America® Premium Rewards® Elite Visa Infinite Benefits Portal
-
Q: What is the Bank of America® Premium Rewards® Elite Visa Infinite Benefits Portal
A: It is an online channel offered hosted by Visa on behalf of Bank of America so that Bank of America’s cardholders may view relevant Bank of America Premium Rewards Elite Visa Infinite card benefits, offers and services. It also provides a platform through which you may enroll into select benefits available on your card, and a one-stop shop to access Travel and Lifestyle benefits, concierge, events, merchant deals, services and more! You can access the website through your computer, mobile phone or tablet.
ENROLLMENT
-
Q: How do I enroll?
A: Enroll in the Bank of America Premium Rewards Elite Visa Infinite Benefits Portal by entering your card number on the enrollment page and following the quick and easy enrollment steps described below. Please have your Bank of America Premium Rewards Elite Visa Infinite card you'd like to enroll in hand.
1. Please note that after receipt of your new Bank of America Premium Rewards Elite Visa Infinite card, it may take up to 3 business days before you are able to enroll and be eligible for all programs.
2. You'll be asked to enter your card number to confirm that your Bank of America Premium Rewards Elite Visa Infinite card is eligible for the portal.
3. You'll be asked to submit your name, address and/or other personal information as it appears on your Bank of America Premium Rewards Elite Visa Infinite card account.*
4. Next, you'll be asked to setup your email address and password and security questions.
5. You'll be provided with the Bank of America Premium Rewards Elite Visa Infinite Benefits Portal's Terms of Use and Privacy Policy. If you do not accept the portal's Terms of Use, your enrollment will not be completed.
6. Once you have accepted the Bank of America Premium Rewards Elite Visa Infinite Benefits Portal's Terms of Use and Privacy Policy, your enrollment will be confirmed.
You will then be enrolled in the Bank of America Premium Rewards Elite Visa Infinite Benefits Portal.
*The Bank of America Premium Rewards Elite Visa Infinite Benefits Portal is hosted by Visa on Bank of America behalf. Visa takes your privacy and security very seriously. Please see Visa and Your Data for more information about Visa's collection and use of your personal inform
-
Q: I tried enrolling but received a message that my card number cannot be located. What does this mean?
A: The Bank of America Premium Rewards Elite Visa Infinite Benefits Portal may not be available on your card. When enrolling, make sure you have correctly entered your Bank of America Premium Rewards Elite Visa Infinite card number. If you have questions, contact the Premium Rewards Elite Concierge team directly by calling 844-968-3901 at any time (24 hours a day, 7 days a week).
-
Q: I received an "error" message during enrollment. Why?
A: It's important to enter all of your information correctly, so please try to enroll again. The information you provide must match the information on your Bank of America Premium Rewards Elite Visa Infinite card account. If you cannot complete enrollment, you can contact the Premium Rewards Elite Concierge team directly by calling 844-968-3901 at any time (24 hours a day, 7 days a week).
-
Q: Can I enroll over the phone?
A: Phone enrollment is not an option at this time.
SECURITY AND DATA USE
-
Q: Does the Bank of America Premium Rewards Elite Visa Infinite Benefits Portal use cookies?
A: A cookie is a small data file that contains a unique identifier. Cookies can be used to store information about you and your web server session on your hard drive. Cookies can also be used to link your computer to information stored in a separate location. Bank of America and Visa may use cookies in connection with this website. For details, please see the Visa Global Privacy Notice, the Visa Cookie Notice and the additional disclosures on the Visa and Your Data page. While some Visa websites use marketing and advertising cookies, this Portal does not.
-
Q: How do I know the emails I get from the Bank of America Premium Rewards Elite Visa Infinite Benefits Portal are legitimate?
A: Any information about changes in your Bank of America Premium Rewards Elite Visa Infinite Benefits Portal account—including account set-up confirmation, profile updates, username retrieval and password reset—will be sent from [email protected]. Neither Bank of America nor Visa will EVER ask you for personal information or to verify anything about your Bank of America Premium Rewards Elite Visa Infinite card account by email. Requests like these are often scams. If you receive an email purporting to be from Bank of America or Visa, but that you believe is not legitimate, please forward it to [email protected].
-
Q: Why do I need to set up security questions?
A: Security questions are another way to verify who you are. For example, security questions allow you to securely change sensitive profile information such as your Bank of America Premium Rewards Elite Visa Infinite Benefits Portal Username or password.
-
Q: What if I cannot remember the answer to my security questions?
A: If you do not answer your security questions correctly or cannot remember the answers, you will need to contact the Premium Rewards Elite Concierge team directly by calling 844-968-3901 at any time (24 hours a day, 7 days a week).
-
Q: How does the Bank of America Premium Rewards Elite Visa Infinite Benefits Portal collect and use my data?
A: Information collected in connection with the Bank of America Premium Rewards Elite Visa Infinite Benefits Portal is subject to the Visa Global Privacy Notice. Additionally, Visa may collect and use data as described in Visa and Your Data.
USERNAME AND PASSWORD
-
Q: How can I access my Bank of America Premium Rewards Elite Visa Infinite Benefits Portal account information?
A: Once enrolled, you can access your Bank of America Premium Rewards Elite Visa Infinite Benefits Portal account information by logging into this website with your username and password and clicking on "Profile" available at the top of each page.
-
Q: I forgot my Username. Can you tell me what it is?
A: Yes, you can use "Forgot Username" to retrieve your America Premium Rewards Elite Visa Infinite Benefits Portal username.
-
Q: I forgot my password. How do I reset it?
A: You can reset your password online by clicking on "Forgot Password". An email will be sent to your registered email address with a link to reset your password. You can simply click on it and reset your America Premium Rewards Elite Visa Infinite Benefits Portal password.
CUSTOMER SERVICE
-
Q: What happens if my card is lost or stolen?
A: If your Bank of America Premium Rewards Elite Visa Infinite card is lost or stolen, call the Bank of America Card Services team directly by calling 844-968-3900 at any time (24 hours a day, 7 days a week).
